After-sales support, warranty and returns — answered.
Everything that happens after you press buy: what the warranty covers (and what it does not), what to do if your charger or power bank arrives damaged or stops working, and how to reach a human. Submit the form below and the VEGER POWER support team will reply within one business day.
What the warranty covers, and for how long.
A 12-month limited warranty is included with every VEGER POWER product. The flagship line — K-series and Tank Boost power banks at 30,000 mAh and above — extends coverage to 24 months. The dates below are read from the serial number printed on the back of every unit, not from the date you re-gifted it.
- Defects in materials and workmanship under normal, intended use — a connector that loosens, a port that stops negotiating PD, a cell that refuses to balance.
- Manufacturing faults that surface during ordinary operation — switches that fail, displays that go dark, fans that stop on a GaN brick.
- Battery cell faults inside the first 30 days of use, even past the rated cycle life — handled out of cycle-life rules.
- The flagship extension applies automatically when the serial number matches a K-series or a Tank Boost power bank ≥ 30,000 mAh.
- Physical damage from drops, liquid ingress, cracked housings, or bent pins on USB-C ports.
- Use with unauthorized third-party cables, chargers, or adapters that are not USB-IF certified at the wattage claimed.
- Unauthorized disassembly, firmware modification, or opening of the cell pack on a power bank.
- Cosmetic wear — scratches, scuffs, dents on the chassis — that does not affect function.
- Consumables past the manufacturer's published limit — cable jackets that fray, cell packs past their rated cycle life.
How to file a claim
Gather these four pieces, then send them in. Support replies within one business day with the next step — replacement, repair, or refund.
- The order ID, invoice, or other proof of purchase — receipt, confirmation email, or retailer order page is fine.
- The product serial number — printed on the back or underside of the unit, or on the box label if the label is still legible.
- A short description of what is happening — when it started, how often it happens, and what you have already tried.
- A photo, or a short video, of the issue — vegerpower@polsia.app.
Returning a unit that is not defective.
30 days from the delivery date for items in unopened or resellable condition. Defective units and DOA's are not bound by this window — they fall under the warranty above and are handled separately.
- Items must be in unopened or resellable condition — original packaging, accessories, and any free gifts included in the order.
- Orders placed through veger.gr return through that channel — start the return from your order page. Other resellers' policies apply; we will help you diagnose regardless of where you bought it.
- Refund timing matches your payment method's usual clearing cycle — typically 5–10 business days after we receive the unit back.
- Verified defects are replaced with the same SKU when stock allows — otherwise with an equivalent model of equal or higher value.
- A full refund is offered on request in place of a replacement — no fee, no restocking charge on verified defects.
- For non-defective returns in the 30-day window, the standard return shipping is the buyer's responsibility unless the listing explicitly states otherwise.
Looking for help deciding whether it is a defect or a user-fit issue? Mail with a couple of lines about what you tried and what you saw — most questions are answered the same day.
What to do when the box arrives broken.
Three failure modes — DOA on arrival, visible shipping damage, and a fault after first use — and the procedure for each.
Battery cell fault within the first 30 days
If a power bank's cell pack fails inside the first 30 days, we replace the unit out of cycle-life rules — no questions about charge habits, no need to run a battery report. Photograph any visible swelling and send it through the contact form below.
Send a request to the support team.
For anything that needs a human — a defect, a return, a shipping problem, a compatibility question — fill in the form and the support team will get back to you within one business day. For a quick yes/no on a spec, the often has it.
- Prefer email? Reach the same team directly at vegerpower@polsia.app.
- Include your order ID and the unit's serial number when you have them — it lets support skip the back-and-forth on identifiers.
- Photos and short videos are the fastest way to get a diagnosis — attach one in the message field if your mail client supports it.
The full picture — without filing a ticket.
The /guide page walks through picking the right charger for your device, the /technology page explains the PD 3.1 and GaN decisions behind the lineup, and the FAQ covers the questions our chargers get asked most.